Privacy Policy

This Privacy Policy explains how SmartSelfBook+ ("we", "us", "our") collects, uses, and shares information when you use our website and services. We are committed to protecting your privacy and handling your data responsibly.

We collect several types of information:

• Account Information: When you create an account, we collect your name, email address, login credentials, and profile details.
• Usage Data: We automatically collect information about how you interact with our platform, including pages visited, actions taken, device and browser information, and IP addresses.
• Travel Preferences: Quote requests, travel preferences, and client information submitted through forms on the platform.
• Payment Information: Billing details are handled securely by our payment processor (Stripe). We do not store full credit card numbers on our servers.
• Communications: Messages, support tickets, and other communications you send to us through the platform.

We use the collected information for the following purposes:

• Service Delivery: To provide and operate the platform, including quote management, dashboards, client communications, and automated workflows.
• Customer Support: To respond to your inquiries, provide technical support, and communicate important updates about your account.
• Security & Fraud Prevention: To detect and prevent fraudulent activity, abuse, and security incidents.
• Platform Improvement: To analyze usage patterns, improve features, optimize performance, and enhance user experience.
• Legal Compliance: To comply with applicable laws, regulations, and legal processes.

We may share your information with third-party service providers that help us operate the platform:

• Supabase: Database hosting, authentication, and file storage services.
• Stripe: Payment processing and subscription management.
• Email Service Providers: For sending transactional emails and notifications (if enabled).
• Third-Party Integrations: Travel booking APIs and other integrated services as configured by travel agents.

We do not sell your personal information. We may disclose information if required by law, court order, or to protect our rights and the safety of our users.

Our platform allows travel agents to create custom-branded websites. When you submit a quote request or booking through an agent's branded page, your information is shared with that specific travel agent. Each agent is responsible for maintaining their own privacy practices when handling your information outside of our platform.

We retain your information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. When you delete your account, we will remove your personal information from our active systems, though some data may remain in backups for a limited period as required for operational purposes.

We implement reasonable administrative, technical, and physical security measures to protect your information from unauthorized access, disclosure, alteration, and destruction. These measures include:

• Encryption of data in transit using SSL/TLS
• Secure authentication and access controls
• Regular security assessments and updates
• Limited employee access to personal data

However, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security but continuously work to protect your information.

You have the following rights regarding your personal information:

• Access & Update: You can view and update your account information through your dashboard at any time.
• Data Portability: You can request a copy of your personal data in a structured, machine-readable format.
• Deletion: You can request deletion of your account and personal information by contacting our support team.
• Marketing Communications: You can opt out of promotional emails using the unsubscribe link in those messages.
• Cookies: You can control cookies through your browser settings (see section below).

To exercise these rights, please contact us using the information provided at the bottom of this page.

We use cookies and similar tracking technologies to enhance your experience and analyze platform usage. Cookies are small data files stored on your device that help us:

• Remember your login session and preferences
• Understand how you use the platform
• Improve platform functionality and performance
• Provide personalized experiences

You can control cookies through your browser settings. Note that disabling cookies may affect platform functionality and your ability to use certain features.

Our platform is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately so we can take appropriate action to remove that information.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will update the "Effective date" at the top of this page and post the revised policy here. We encourage you to review this policy periodically.

For material changes that significantly affect your rights, we will provide additional notice through email or a prominent notice on our platform.